Shipping & Returns
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SHIPPING :
We deliver worldwide, except to the following countries: Belarus, Indonesia, Iraq, Iran, Russia, Turkey and Ukraine.
Your order is shipped from our nearest warehouse and delivered directly to your home.
1.Shipping Time:
For In-Stock items, generally, it will take 1-2 days for us to process your order.
For pre-order items, typically, we will specify the exact timeframe on the product page. The processing will take place within 1-2 days after restocking the product.
Free Shipping | Up to 15 Days |
Express Shipping | Up to 7 Days |
Unfortunately, we do not offer delivery to parcel pick-up locations.
Please note that we do not accept deliveries to PO Boxes and APO/FPO Boxes.
2.How much does shipping cost?
Country/Region | Shipping Methods | Shipping Fee |
Saudi Arabia, United Arab Emirates, Bahrain, Kuwait, Oman and Qatar | Standard Shipping | 15.00 USD |
Bulgaria, Cyprus, Greece, Romania | Standard Shipping | 22.00 USD |
Others | Standard Shipping | 9.9 USD |
3.What shipping carriers do you use?
For standard shipping, we use your local postal services such as USPS, Royal Mail, and LePost.
4.What about duty and taxes?
United States: Duty and taxes will be charged based on your region.
International: Orders may be subject to duties and taxes, and customers are responsible for these fees. Please note that DANSE LENTE does not have any control over duties and taxes. We cannot advise as to what the costs will be, as they vary by country. For more information on these fees, please contact your local customs office.
5.SHIPPING ADDRESS AMENDMENTS
It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We are not responsible if a package is shipped back to us due to an incorrect or undeliverable address.
If you would like to amend your shipping address, please contact us immediately by email (customercare@danselente.com). However, we may not amend once the product has already been shipped.
6.ORDER CANCELLATIONS
If you would like to cancel or change the order, please contact us immediately by email (customercare@danselente.com). Once accepted, the payment will be refunded into your account which may take up to 10 business days. Please note, we are unable to combine orders, change the size, edit your billing/shipping details or add pieces to an existing order once it has been placed.Additionally, we may not change the order once the product has already been shipped.
RETURNS & EXCHANGES
RETURNS
Shop with confidence with our 15-day returns & exchanges policy.
Please contact our customer service, and we will provide you with the return address nearest to your location.
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United States Returns: We kindly request that items be returned exclusively via USPS-Parcel Select Ground.
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United Kingdom Returns: Please ensure returns are conducted through Royal Mail - International Tracked & Signed service